NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER

Terms Last Updated May 2006

1. Contract

We trade in sterling (GBP). Any figures shown on the website in other currencies are for guidance only. Check with your card issuer for their rates and fees for international transactions.

Cards keyed online are automatically debited at the time of purchase. Sometimes this may apply for reservations over the phone , if this is the case you will be notified prior been charged.

Please note that all bookings must be made online using our website or over the phone. We cannot accept reservations received by other website or by post.
You may only place reservations and make communications with us in English, and all contracts concluded between us will be in English.

We promise of immediate execution of reservations:

All reservations will be processed within 24 hours , and an email send to you (the customer) no later than 1 working day after receipt, confirming the reservation. However it's your responsibility to give us correct email address or/and contact us if you didn't receive the email, within next 72 hours after booking

These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling on the vehicles. If the hirer is a company, group, or partnership, an individual must be named as a responsible person. The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel with the party. The company will only accept instructions from the hirer. If the hirer is not going to travel with the party, a representative must be chosen and the company informed prior to the hire taking place.

1.1 About the Company:

We, One Stop Limousines, act as agent. All or part of the limousines we advertise are provided by sub-contractors nationwide, who meets wherever possible all the Company's quality criteria.

Clients are contracting the sub-contractors and no us. We're just a booking service that provides the customer with reasonable limousine company's nationwide .

1.2 Agreed Price

The Agreed price is the price to be paid for the journey as agreed between One Stop Limousines UK Ltd  and you the Customer. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify any of these details should be made to us at least 7 days in advance of the date of travel and we will endeavour to accommodate minor changes to the customer's) requirement subject to our ability to do so. Agreed journey changes, including additional pick up or drop off points, may result in additional costs to the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us.

2. Payment:

a. All bookings are confirmed by the payment in advance of a non-refundable deposit.

b. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment at the time and place of the first pick up on the day of hire. The agreed payment method appears on the booking confirmation.

 Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking. We do not accept cheques, debit cards, credit cards or foreign currency as final payment on the day of the hire unless agreed in advance. Settlement of the agreed price in advance by cheque or electronic transfer must allow adequate time for funds to be cleared before the date of travel. Credit card payments are subject to a 5% (five per cent) surcharge on the transaction amount. Card Transactions will be processed by Metacharge on behalf of One Stop Limousines UK Ltd, and will appear in your card statement as " One Stop Limousines "

3. Cancellation of booking:

3.1 Cancelling a reservation - Should you cancel your booking then the deposit paid is non-refundable. Additionally where jobs are cancelled with less than 14 (fourteen) days notice the full agreed price becomes due and owing. In the event of cancellation between 90 (ninety) days and 14 (fourteen) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing. To cancel a reservation please call free on 0800 781 3230.

PLEASE NOTE - if you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed plus petrol and driver costs, This will be charge to your card on file

3.2 Cancellation By Us - We reserve the right to cancel the limousine hire contract between us if:

a) the client doesn't accept our terms and conditions and/or refuse to make a deposit payment,
b) we do not operate in your area, or
c) one or more of the limos you have booked  no longer will be able to cover your reservation.

If we do cancel your limo hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for disappointment suffered.

4. Grace Period:

The Limousine strives always to arrive at all pick up points in advance of the times agreed. There may, however, be causes that may from time to time occasionally prevent us from meeting these aims such as inclement weather, road traffic accidents, road resurfacing and such like events outside our control. Reasonably therefore we have built into our schedule of period of up to 30 (thirty) minutes grace. In any event a grace period is invoked in whole or in part, the time of adjusted times will be made up during or after the period of hire, schedules permitting.

5. Damages:

 Damages, subsequent cost's of repair's of such damage's to the limousine's hired as used by you the customer and/or your guests howsoever caused is your responsibility. Additionally, in the event that one of the party is sick or soils in the limousine's we will charge £100.00 to make the vehicle good. Where the booking was secured using a credit/charge card you the customer here agree that we may deduct from that card damages as they have arisen. In the event that a credit/charge card was not used for securing the booking we will invoice you directly should the additional payment's not be made on the night.

6.Additional Charges/Overtime:

Overtime charges begin immediately after the end time as set out in the box overleaf titled “Requirement Ends”. Under this agreement the over time rate per hour or part there of is £100.00. Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of the hire. In the event that payment of overtime charges cannot be made on the day of the hire, the customer agrees that the amount's) will be charged to the credit/debit card with which the booking deposit was paid. Credit card payment's) are subject to 5% (five per cent) surcharge on the transaction amount.

7. Hire type:

We offer a range of hire options, including a pick up and return service, a one way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires

8. Vehicle supplied:

We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity.

9. Airport Drop Offs/Pick ups:

Full flight details help us to give you punctual service. We will make reasonable attempts to monitor in coming flight times; however we are unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with One Stop Limousines to notify us, so that we can adjust our schedules and re-arrange drivers. We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to changes.

In the event we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection.

10. Lost Property:

We are unable to take responsibility for loss of property left in the vehicle at any time or under any circumstances.

11. Breakdown:

In the unlikely event of a break down or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a back up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability

12. Complaints Procedure

In the unlikely event of complaint about the sub-contractor services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the sub-contractor company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire.

The sub-contractor can be contacted on the phone number show in your booking confirmation send to you by email or post. All disputes should be always addressed to them. We accept no responsibility for unresolved complaints.     

Any such dispute between the Client and the Company, if the need arises, will be heard within the jurisdiction of the English Courts.